Every contract in Kenal Stamps moves through a defined set of statuses. This page explains each one and the actions available at each stage.

Status Reference

Status	What it means	What you can do
Queued	In the queue for AI data extraction	Wait for extraction to finish
Pending	Uploaded and ready for review	Edit details, confirm, or delete
Confirmed	Wallet charged, waiting for LHDN submission	View details, or recall the contract
Processing	Being submitted to LHDN	View details only
Completed	Stamping is done and the certificate is ready	Download the certificate
Failed	Something went wrong during processing	Check the error message and contact support
Archived	Moved to the archive for record-keeping	View details only
Deleted	Removed from active view	Not visible in the default list

How Contracts Flow

Upload → Queued → Pending → Confirmed → Processing → Completed
                    ↓           ↓                        ↓
                  Deleted    (Recall)                   Failed
                              → Pending

Key Transitions

Pending to Confirmed

When you click Submit for Stamping, the system:

Calculates the stamp duty (see How Duty Is Calculated).
Deducts 1 Service Credit as a platform fee.
Deducts the duty amount from your Duty Wallet (or 1 Exemption Credit for exempt contracts).
Moves the contract to Confirmed status.

Confirmed back to Pending (Recall)

If you spot a mistake, you can recall a contract while it is still in Confirmed status. This refunds all wallet charges and returns the contract to Pending so you can edit it again. See Recalling a Contract.

Processing to Completed

The system submits to LHDN and retrieves the stamp certificate. Once complete, you can download the certificate PDF from the contract detail page.

Processing to Failed

If LHDN rejects the submission or an error occurs, the contract moves to Failed. Open the contract to see the error message and reach out to support if you need help.

Contract Lifecycle